Guest check in: Because we are a small inn we try to keep the check in time to 3:00pm to 5:00 pm. Check out is 10:00am. We understand that flight schedules may not mesh with our check in time so please call us if you need to make special arrangements. We are happy to accommodate late arrivals but we request you let us know your anticipated arrival time. If you are arriving on island very early, you can dropp of baggage and pre-check in: pick up your key, drop off bags, do the paperwork, just not have access to the room until later (this allows our staff time to get the room clean, but you don't have to lug the baggage all over town.)
Rates: All rates are based on Double Occupancy and Include a Full Breakfast. Each additional person in a room is $50.00 per night, please call ahead to ensure a roll away bed is available. All rates are subject to GE & TA tax.
Taxes: In Hawaii, goods and services purchased through the Inn are subject to a tax of 12.41% consisting of a Transient Accommodation Tax (TAT) of 8.25% plus a General Excise Tax (GET) of 4.16%.
Deposits: A 50% deposit is due at the time of booking. If you are booking for a stay that is 4 days or less from your arrival the full amount (100%) will be due. Deposits may be paid in cash (if you are already on site) or by credit card. We are not able to accept personal checks at this time.
Cancellations: We have a 20-day cancellation policy. If you cancel your reservation prior to 20 days before your arrival, your deposit will be returned to you less a cancellation fee of 10% of the entire reservation ($50.00 minimum). If you cancel within 20 days of your arrival, your deposit will be forfeited. Late arrivals and no shows that are 4 days from arrival, or early departures will be charged for the full length of the reservation. Reservations may be rescheduled without penalty prior to the 20-day period. This cancellation policy is firm and no exceptions will be made.
Because we are a small size, cancellations affect us significantly. We do not over-book or maintain "waiting lists" as large hotels do. You are guaranteed that your room will be available to you as long as you arrive on the first day of your reservation. We do enforce our cancellation policy. The only exceptions are if the airports you are traveling through are closed or if state police along your driving route are recommending that people stay off the roads due to bad weather. Otherwise, we expect you, as you expect us, to honor your reservation. If you are worried about having to cancel for any reason, we recommend you purchase travel insurance through a third party for your own financial protection.
Cancellation of Merrie Monarch Festival Reservations: 50% non-refundable deposit is required at the time of booking. 60 day cancellation policy. Cancellations made prior to 60 days will incur a loss of deposit. Cancellations made hitwin 60 daysof arrival will be responsible for the entire reservation cost. This cancellation policy is firm and no exceptions will be made. The Merrie Monarch Festival is a Peak Season for Reservations. There are no discounts during Festival dates.
Reservations made via Travel Agents & web sites such as Expedia, Hotels.com, priceline, Saber, GDS, etc, must be changed or cancelled by them. Do Not Call Us to Cancel Your Reservation. Our cancellation policy still applies, but is likely superceded by the cancellation policy of the booking source-please be aware that many third party booking sources have far more stringent cancellation policies than we do, but we are contractually bound to comply with their policy. Please also be aware that we do not receive payment from many of these services until 30 to 45 days after your booked reservation ends and commissions to the booking service can be as much as 35%. Refunds for reservations booked through a third party reservation service will be sent by the reservation service you booked though IF they refund your reservation. The final decision is theirs, not ours - so be forewarned if you decide to book through a booking service.
Third party reservations most likely do not have breakfast included in the room rate. Check your reservation carefully. Breakfast is available for a surcharge payable directly to the Inn and can be paid upon arrival. You may call us if you are not certain your reservation includes breakfast. If we do not receive communication from you we will assume you are not adding breakfast. Note - we do not have your contact information- all we are given is your name, so you must contact us directly regarding breakfast.
Trip Insurance:We do not sell trip insurance, But most experts agree that Travel Insurance including Trip Cancellation and Interruption Insurance is one of the smartest investments you will ever make. BECAUSE WE ARE NOT ABLE TO MAKE EXCEPTIONS TO THE CANCELLATION POLICY, REGARDLESS OF REASON OR CIRCUMSTANCE, WE STRONGLY RECOMMEND TRAVEL INSURANCE INCLUDING TRIP CANCELLATION AND INTERRUPTION INSURANCE. IT IS DESIGNED TO PROTECT YOU AGAINST LOSS IN THE EVENT OF AN UNEXPECTED PROBLEM OR EMERGENCY. PLEASE CLICK FOR TRAVEL INSURANCE COVERAGE INFORMATION, FREE QUOTES & COMPARISONS AND ON-LINE PURCHASE, OR CONTACT THE INSURER OF YOUR CHOICE.
Smoking: In compliance with Hawaii State Law, ALL of our rooms are non-smoking rooms. If you smoke in your room you will be charged a $250.00 cleaning fee as well as be subject to State fines. Smoking is permitted only in the one designated area of the estate at The Palms Cliff House Inn that is located outside and away from the building. Please understand that the Hawaii State law is very specific and stringent and severly limits our ability to accommodate smokers. You will discover that you can not smoke anywhere on the island that is a public area (including beaches), outside near buildings, inside areas where employees work, your rental car, or at the air ports.
Pets: Please leave your pet at home. Even small pets are not allowed at the Inn. This is for the safety of other guests s well as to accommodate the large number of guests we get who are allergic to animals and their dander. If you have a service animal please call the Inn prior to your arrival to make arrangements for your service companion.
Merrie Monarch Festival Dates: During the Merrie Monarch Festival, suites are priced at full rate, no discounts, coupons, or kama'aina rates apply.
Discounts: Currently, any reservation specials for discounted room rates are listed on the individual room pages. Additional discounts do not apply to any website published reservation specials. If you wish to use a AAA or AARP(10%) discount, then that discount is applied to the regular room rates (also listed on the individual room web pages). Only one discount may be applied to each booking. Discounts must be requested at time of booking. No discounts are applied to reservations made through travel agents. There is a 2 night minimum stay requirement for AAA & AARP.
John Kaniukuumakekai Gamble & Michele Kealaokapualokomaika'i Gamble celebrate 9 years of sharing their aloha with guests.
